P2P Dispute Resolution Now Easier

21.07.2022 / Payment system news

Namaste Tribe!

We are continuously working towards making your crypto journey easier and hassle-free. To make the dispute resolution on P2P effortless by introducing the Payment Proof Collection feature. This will streamline the process of collecting proofs from buyers and sellers in case of disputes.

The P2P Dispute resolution on WazirX was a process wherein you had to contact the support team before. It was a cumbersome process for you.  To make your P2P transactions straightforward, we are now introducing the Payment Proof Collection feature. 

What’s new?

  • Sellers can now raise disputes after 30 minutes.
  • Buyers can also raise disputes.
  • It will become mandatory for both buyers and sellers to submit proof in order to raise a dispute. 
  • This will help us to reduce the time to resolve disputes.

How to upload proofs for the resolution of your P2P Dispute?

  • Raising a dispute as a seller:i) Click on “Not Received”

    • ii) Upload the PDF of your Bank Statement showing that you haven’t received the payment. Click on “Yes, Dispute” to confirm the dispute. 

    iii)  If you receive the payment after raising a dispute, click on “Yes, received now” to resolve the dispute. If not, then please wait; dispute resolution might take 48 hours in some cases. 

  • What should a buyer do when a seller raises a dispute?

    • i) Upload Proof

    ii) Click on Submit Payment Proof

    iii) Please wait; dispute resolution might take 48 hours in some cases. 

  • The transaction will be moved to dispute if the Buyer doesn’t confirm payment within 60 Minutes of paying. 

    • Sellers Side:

  • The transaction will be moved to dispute if the Seller doesn’t confirm payment within 2 hours of the transaction. The same steps will have to be followed for uploading the payment proof.

    • i) Upload Proof

    ii) Click on Submit Transaction Proof

    Buyers Side:

    We hope that the introduction of this much-awaited feature enriches your experience and aids you in your crypto journey. 

    Happy Trading!!